Shipping and Returns Policy

Last updated: February 5, 2026

This Shipping & Returns Policy applies to all orders placed through the Spartan Wipes website and forms part of our Terms of Service. By placing an order, you agree to this policy.

We ship to all U.S. states and U.S. territories.

1. Order processing time

Orders are typically processed within 1–2 business days after purchase.
Business days are Monday through Friday, excluding U.S. public holidays.

Orders placed on weekends or holidays are processed on the next business day.

Processing time is separate from carrier transit time.

2. Fulfillment location

Orders are fulfilled from authorized warehouses located in the United States through contracted logistics partners responsible for storage, packing, and shipping.

Warehouse location may vary based on inventory and destination.

3. Shipping methods

Available shipping methods and prices are shown at checkout. Options may include standard and expedited services depending on destination and carrier availability.

Carriers may include USPS, UPS, FedEx, or similar national carriers.

4. Shipping coverage

We ship to all U.S. states and U.S. territories.
International shipping is not offered unless explicitly shown at checkout.

5. Delivery time estimates

Delivery timeframes shown at checkout are carrier estimates, not guarantees.

Typical carrier transit ranges after shipment:

Standard shipping: about 3–7 business days
Expedited shipping: about 1–3 business days

Transit time can vary due to carrier operations, weather, or regional conditions.

6. Shipping costs

Shipping costs are calculated and displayed at checkout based on destination, weight, and selected method.

We do not offer automatic free shipping unless a specific promotion is shown on the website at the time of purchase.

7. Tracking information

When tracking is available, a tracking number is sent by email after the order ships. Carrier systems may take time to show the first tracking scan.

8. Address accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, losses, or misdelivery caused by incorrect address information submitted at checkout.

If a package is returned due to address error, additional shipping charges may apply to resend it.

9. PO boxes and special destinations

Shipments to PO boxes and military addresses may be limited to certain carriers and may require longer transit times.

10. Carrier delays

Carrier delays may occur and are outside our control. Delivery dates are estimates only. We will assist with tracking and carrier inquiries when needed.

11. Lost packages

If tracking shows no delivery and the package appears lost, contact us within 7 days of the expected delivery date. We may open a carrier investigation before issuing a refund.

12. Damaged shipments

If your order arrives visibly damaged, contact us within 7 days and provide photos of the package and product. We will review and determine eligibility for refund.

13. Refused or undeliverable shipments

If a shipment is refused or returned as undeliverable, return shipping and handling costs may be deducted from any refund where permitted by law.

RETURNS & REFUNDS

14. Hygiene and safety restriction

Because this is a personal hygiene product, returns are accepted only for unopened, unused, factory-sealed items.

Opened or unsealed products are not eligible for return.

15. Return window

Return requests must be submitted within 30 days from the delivery date.

Requests received after 30 days may be declined.

16. Return authorization required

You must contact us before returning any item. Unauthorized returns may be refused.

To request a return, email: contact@spartanwipes.com
Subject line: Return Request
Include your order number.

17. Return shipping cost

Return shipping is paid by the customer unless the item was incorrect or defective upon arrival.

We recommend a trackable return method. We are not responsible for returns lost in transit to us.

18. Condition of returned items

Returned items must be:

  • factory sealed

  • unused

  • in original packaging

  • not damaged by misuse or handling

Items that fail inspection may be rejected and not refunded.

19. Refund method and timing

Approved refunds are issued to the original payment method only.

Refunds are processed after return inspection, usually within 5–10 business days after receipt. Bank processing times may vary.

Original shipping charges are not refunded unless required by law or due to our shipping error.

Refund only. We do not offer replacements.

20. Contact information

Shipping and return questions:

Email: contact@spartanwipes.com
Support hours: Daily, 9:00 AM to 8:00 PM (EST)

U.S. mailing address for correspondence:
1000 Brickell Ave, Ste 715, PMB 1880
Miami, FL 33131
United States