Shipping and Return Policy

Shipping

General

We ship all of our articles worldwide. The shipping costs are displayed automatically in your basket. You will receive a dispatch confirmation as soon as one or more articles have been shipped to you.

Shipping costs

The costs of shipping depends on the weight of the product and the destination. The exact shipping costs will be calculated at the checkout.

Availability and delivery time

We normally dispatch orders on the same day as long as the article is in stock and the order is placed by 2 p.m. (this only applies to deliveries within Switzerland and Liechtenstein). Should an article be unavailable or should difficulties arise in connection with the delivery, we will of course notify you. Please also note that many delivery companies and couriers do not deliver parcels on Saturdays, Sundays or holidays.

Estimated delivery times

Please refer to our shipping details.

Carriers

Within Switzerland and Liechtenstein, deliveries are currently made by Swiss Post. Deliveries abroad are made by DHL Express or the postal company of the country in question.

Changes of address

Please notify us of any changes of address or name in writing (by email or using our contact form). You are not entitled to a replacement or compensation if an order or subscription cannot be delivered due to incomplete or incorrect information. The costs of a repeated delivery can also be charged to the buyer.

Orders that cannot be delivered

If a buyer provides an incorrect or incomplete delivery address and the order cannot be delivered or is not passed on to a forwarding address, the repeated delivery of that order can be charged to the buyer. If an order cannot be delivered and is not sent back to us, the operator of the shop is not obliged to provide a replacement or compensation. The customer is free to place the order again and pay (provided that all of the products are available). We accept no responsibility for postal deliveries (letters or parcels) that do not arrive due to incomplete or incorrect address information. Choose the ‘Priority’ delivery method when placing your order to ensure that the goods are handed over to you and you alone. This delivery method provides you with a tracking number that you can use to track your delivery at any time.

Missing orders

If your order doesn’t arrive within the estimated time please allow a few days more for your order to arrive. In some cases orders arrive a few days later than expected. If you are still missing your order please and we will do our best to help you.

Important note

We always recommend to choose a shipping method with tracking details to make sure that your order will arrive without any problems. If you choosed a shipping option without tracking details we will not be able to track your order and therefore we cannot give you a refund in case your order got lost.

Subsequent change of shipping method

In the case of pickup orders, which are to be sent by Swiss Post at the request of the customer, a processing fee of CHF 10.00 will be charged in addition to the shipping costs.