Refund Policy

Last updated: February 5, 2026

This Refund Policy applies to purchases made through the Spartan Wipes website. By placing an order, you agree to this policy.

Because Spartan Wipes are personal hygiene products, refund eligibility is limited as described below.

1. General rule

Refunds are available only for unopened, unused, factory-sealed products returned within the approved return window.

Opened or unsealed products are not eligible for refund for hygiene and safety reasons.

Refunds are issued only to the original payment method.

We do not offer product replacements. Refund only.

2. Return window

You must request a refund within 30 days of the delivery date.

Requests submitted after 30 days may be denied.

3. Return authorization required

You must contact us before sending any return. Unauthorized returns may be refused and not refunded.

To request authorization, email:
contact@spartanwipes.com
Subject line: Refund Request
Include your order number and reason for request.

4. Condition requirements

To qualify for a refund, the returned item must be:

  • factory sealed

  • unused

  • in original packaging

  • not damaged after delivery

  • not altered or tampered with

We may deny refunds if inspection shows the seal is broken or the product was used.

5. Non-refundable situations

Refunds are not provided for:

  • opened or used products

  • returns sent without authorization

  • items damaged by misuse or improper storage

  • returns requested after 30 days

  • packages refused by the customer without prior approval

  • shipping delays caused by carriers

  • incorrect address provided by the customer

  • orders marked delivered by the carrier but not received, unless carrier investigation confirms loss

6. Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 7 days of delivery and include photos of the package and product.

If verified, we may approve a refund without requiring return, or require return at our expense, depending on the case.

7. Lost packages

If tracking shows no delivery and the package appears lost, contact us within 7 days of the expected delivery date. We may open a carrier claim before issuing a refund.

Carrier confirmation is required for loss claims.

8. Return shipping costs

Unless the item was incorrect or defective on arrival, return shipping costs are paid by the customer.

Original outbound shipping charges are not refunded unless required by law or due to our error.

9. How refunds are processed

After we receive and inspect an approved return, refunds are typically issued within 5–10 business days to the original payment method.

Bank and card processor times may vary.

Refunds cannot be sent to a different payment method.

10. Chargebacks and disputes

If you initiate a payment dispute or chargeback without first contacting us for support, we reserve the right to provide order records, tracking data, and policy acceptance logs to the payment processor.

11. Policy abuse

We may deny refund requests if we detect repeated refund claims, misuse of the policy, or suspicious purchasing patterns.

12. Contact

Refund requests and questions:

Email: contact@spartanwipes.com
Support hours: Daily, 9:00 AM to 8:00 PM (EST)

Mailing address for authorized returns only:
1000 Brickell Ave, Ste 715, PMB 1880
Miami, FL 33131
United States