Refund Policy

Exchanges and returns

Defects

If an article is defective, we will exchange it free of charge (provided that it is available for delivery). If the article is no longer available, it can be sent back to us. We will then provide a refund or issue a gift card for the amount in question. Alternatively, we can also issue a gift card for the difference if the buyer does not want to return the article and agrees to a discount. In any case, please report any defects to us within seven days of receiving the article.

Damage during delivery

We accept no liability for damage that occurs during shipment and transportation by Swiss Post or any other carrier, courier or forwarding agent. In this case, we recommend that you contact the company directly in order to report the damage.

Returns

You have 14 days right of withdrawal and 14 days to send the good back, due to the EU consumer law. The goods must be in flawless condition and still in their original packaging. We will not accept articles that have been damaged, soiled or modified by customers. The sender (the customer) must normally pay the costs of returning damaged, wrongly delivered or erroneously ordered goods. If goods are damaged, the buyer will be reimbursed with the cost of the prepaid postage for the packages. We will invoice the sender for all parcels sent freight collect.

Returns are checked by us with regard to quality. For returns, 15% will be deducted from the refund amount, as we can no longer sell the returned magazines at the original price.

If the magazines show demonstrable damage or signs of use, we reserve the right to deduct 50 to 100% of the value of the goods from the refund amount.

In the case of consignments with free shipping, we also take the liberty of deducting the shipping costs incurred from the refund amount.